Privacy policy.

Privacy Policy

Effective date: 06/06/2025

This privacy policy outlines how The Click Coach LTD, trading as Neuros UK, collects, uses, and protects your personal information when you use our website and services.

1. Who We Are

We are The Click Coach LTD (company number 15810795), registered in England and Wales. We operate as Neuros UK to help individuals and families find autism diagnosis providers.

Contact details:
Email: ed@theclickcoach.com
Registered Address: 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ

2. What Information We Collect

We collect the following personal data via our website and surveys:

  • Full name

  • Email address

  • Phone number

  • Relation to the person requiring diagnosis

  • Address (for location matching)

  • Whether a diagnosis has already been partially or fully received

In some cases, this information may include special category data (e.g., health-related information), which we treat with extra care and process only with your explicit consent.

3. How We Use Your Information

We use your data for the following purposes:

  • To match you with a suitable autism diagnosis provider

  • To share your details with that provider so they can contact you directly

  • To communicate with you by email or phone about your request

  • To send relevant marketing messages, if you opt in

4. Lawful Basis for Processing

We process your data based on:

  • Consent: You give us explicit permission to process and share your information (e.g., via our survey form)

  • Legitimate interests: To improve our service, advertising, and user experience

5. Who We Share Your Data With

We may share your information with trusted third-party autism diagnosis providers, so they can contact you about arranging an assessment.

We also use third-party services to help manage our operations, including:

  • Typeform (for survey data collection)

  • Google Sheets (data storage)

  • Klaviyo (email communications)

  • Google, Meta, TikTok (for advertising and analytics)

All partners are required to process your data securely and lawfully.

6. How Long We Keep Your Data

We retain your data for up to 12 months after your last interaction with us, unless:

  • You request deletion sooner, or

  • We are required by law to retain it for longer

7. Your Rights

You have the right to:

  • Access the personal data we hold about you

  • Request correction of incorrect data

  • Request deletion of your data (“right to be forgotten”)

  • Withdraw your consent at any time

  • Object to or restrict certain types of data processing

To exercise any of these rights, please contact us at ed@theclickcoach.com.

8. Cookies and Tracking

Our site uses cookies and tracking tools from:

  • Google Analytics

  • Meta (Facebook) Pixel

  • Google Ads

  • TikTok Ads

These help us understand how visitors use our site and improve our advertising. You can manage cookie preferences via our cookie banner or browser settings.

9. Children’s Data

We do not knowingly collect personal data directly from children. If information is provided by a parent or guardian on behalf of a child, we assume it has been submitted lawfully and with appropriate consent.

10. Security Measures

We take appropriate steps to ensure your data is secure, including:

  • SSL encryption on our website

  • Data stored in GDPR-compliant tools (e.g. Google, Typeform, Klaviyo)

  • Access restricted to only those who need it

11. Changes to This Policy

We may update this policy from time to time. If changes are significant, we will notify you via email or through our website.

12. Contact Us

If you have any questions or concerns about this policy or your data, please contact:

The Click Coach LTD
Email: ed@theclickcoach.com